Leadership & quality
Strategic Leadership for Public-Sector Managers
Reem Al-Hashimi
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120.00 USD
Institutional Excellence and Continuous Improvement
Quality & excellenceIntermediate
Institutional Excellence and Continuous Improvement
Prepare your organisation for an excellence award or a self-assessment: understand how excellence models are built, gather evidence, score yourself honestly and run improvement projects that last.
89.00 USD
- Lessons
- 6 lessons · 3 units
- Duration
- 14 hours
- Devices
- Web and mobile app
What you will learn
- Explain how excellence models such as EFQM are structured
- Run a structured self-assessment
- Prioritise improvement opportunities
- Lead a PDCA improvement project
Course outline
3 units · 6 lessons · 1 free preview
1 Announcements
1.2 Lesson 2: Self-assessment and evidence
2.1 Lesson 3: The PDCA improvement cycle
2.2 Lesson 4: Lean tools for public services
3.1 Final assignment: a self-assessment for one criterion
Your trainers
Reem Al-HashimiPublic-sector leadership and excellence adviser
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2 courses · 1 trainee
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